OBJECT:  TERMS AND CONDITIONS – GENERAL

The following Terms of Service (the “Agreement”) is effective on date of signature and acceptance.

BETWEEN:                         Concept Images Pty Ltd (the “Service Provider”), a corporation organized and existing under the laws of South Africa.

AND:                                    The Client (the “Company”), a corporation organized and existing under the laws of South Africa.

  1. SERVICES PROVIDED

Service Provider is prepared to provide the following professional services to the Client:

  1. CALCULATION OF FEES AND OTHER CHARGES
  • Fees for professional services are calculated on the time spent by Service Provider associates and staff attending to said services, multiplied by the relevant rates. All rates are VAT exclusive and therefore 15% Standard VAT shall be added accordingly.
  • Long-term (set period) clients may receive zero-VAT rates, depending on the length of the contract (min. 3-months).
  • Before any bill is sent to the Client, the Service Provider’s Project Manager responsible for the matter will review it to ensure that fees and other charges are appropriate.
  1. BILLING ARRANGEMENTS
  • Billing occurs at the end of each month with the description of work performed during that month.
  • Bills are payable within 10 days of the date of invoice (25th).
  • Billing on long-term (set period) zero-VAT services is payable via Direct Debit between the 2nd and 5th of every month.

      4. NON-PAYMENT

If the Client does not pay a bill sent by Service Provider or complies with a request for payment in advance within 10 days after the invoice is sent or the request is made, Service Provider may immediately stop acting for Client.

  1. REQUEST FOR FEE DETAILS & REMAINING WORK ESTIMATE

Service Provider will provide upon request the itemized details of the work, fees and costs incurred so far and an estimate of the work, fees and costs payable to complete the matter.

  1. TERMINATION BY CONCEPT IMAGES AND CONSULTING PTY LTD

Company may terminate this agreement by giving Service Provider a written notice at any time and will be liable for all work fees incurred up to that time.

  1. TERMINATION BY THE CLIENT

Service Provider may terminate this agreement and stop acting for Company if:

  1. Company does not comply with this Agreement.
  2. Service Provider forms the opinion, on reasonable grounds, that mutual confidence and trust do not exist between both parties; and
  • Service Provider believes on reasonable grounds that, by continuing to act for Company, it may breach the professional conduct rules which are binding upon professionals in the specified industry.

 

OBJECT:  FURTHER EXPECTATIONS

 

WEB – & MOBILE APP DEVELOPMENT (PACKAGES / ADHOC)

Clients are required to provide all content, graphics, images and scope (written and graphic) approvals before the pre-deadline. An intentional delay during development by the client, which impacts the initial deadline, may lead to an additional charge per month for server-related fees.

Clients are required to pay a minimum deposit amount of the total invoice, upon acceptance of the quotation and the remainder upon completion of the project via Pay Now / EFT. The deposit may vary per project and shall be communicated in writing within the quotation.

Additional payment terms (3-months | 6-months | 12-months) may be communicated with interest via a binding contract and signed debit order form. Terms must be fulfilled accordingly to avoid additional charges (PLEASE REFER TO DEBIT ORDER MANDATE)

3-months (+ 5%)                                6-months (+ 10%)                              12-months (+ 15%)

Voiding of interest is at the discretion of Concept Images and may be used for promotional purposes. 

Please note (NB) Additional requests and or any other delays may lead to a new deadline date. New and/or Additional Development Requests requires a 50% deposit based on the NEW invoice amount and 50% (the remainder) upon completion of the project via Pay Now / EFT, unless agreed otherwise.

Development delays may occur during the project. All delays and reasoning shall be communicated in writing.

If a client chooses to cancel the project, depending on the stage of development and/if costs exceed the deposit amount, the deposit is deemed non-refundable to cover any damages and/or loss occurred as well as remain the property of Concept Images with NDA voided.

If a client chooses to cancel the project, based on expectations not being met, the Client will allow the Company the opportunity to rectify the issues listed in writing free of charge. The Company shall do its utmost best to be thorough when scoping and delivering a quotation to ensure all requirements and expectations are being met. These expectations do not include further development on items not listed within the scope or quotation. Items listed within the scope and quotation are based on the information received by the Client, and therefore may include unplanned development.

Hosting, Servers. Domains and Service Level Agreements (SLAs) may not be included in the quotation; however, clients shall be made aware of the ongoing costs involved. Service Level Agreements (SLAs) are not compulsory but highly recommended as these hours are used to backup, administrate, update and maintain the integrity of your product (web-and mobile app).

 

GRAPHIC DESIGN PACKAGES

Graphic Design (GD) packages consist of hourly rates, limited- and unlimited packages. Clients are expected to provide us with a clear concept and direction. If guidance is required – Please feel free to discuss it with us before committing. Let us work together and ensure we design accordingly to your brand’s personality.

Clients are required to pay a minimum deposit amount of the total invoice, upon acceptance of the quotation and the remainder upon completion of the project via Pay Now / EFT. The deposit may vary per project and shall be communicated in writing within the quotation.

Concept Images’ graphic design rates are fixed and non-negotiable. Concept Images does reserve the right to increase rates periodically and these increases shall be communicated in writing. Discounts are given at the discretion of Concept Images and does not represent a reoccurring amount.

Our team works on a FIFO (First-In-First-Out) workflow which means you may submit multiple requests, but we only tackle tasks based on the order we have received the information. Therefore, please allow 1 – 2 working days for the first draft. Your first draft includes 3 variants based on your request. Clients may select elements from different variants to build towards the final request.

Each request includes three (3) reviews (excl. unlimited packages) only. Requests exceeding our review limitation may lead to an additional hourly fee.

 

SOCIAL MEDIA PACKAGES

Social Media (SM) packages are designed to raise awareness, generate leads and/or showcase products and/or services. All our packages are monthly and are all inclusive, meaning each includes a generous ad budget, post design, platform management and client engagement. In theory, these packages are designed to allow us to integrate with your business at a fixed monthly cost – taking the stress away of growing an online presence.

Our biggest expectation is teamwork. We request that clients provide us with enough content to ensure we can meet the requirements highlighted within each package. Failure to provide us with enough content or usable content, may result in an undesirable outcome. Unfortunately, Concept Images cannot take responsibility in the event if a client cannot provide us with sufficient usable content.

Furthermore, we expect clients to trust the process.

Concept Images’ social media rates are fixed and non-negotiable. Concept Images does reserve the right to increase rates periodically and these increases shall be communicated in writing. Price increases shall never occur during that current month. In the event of a price increase, Clients shall have the option to continue or cancel services with immediate effect, meaning not continuing for the following month.

Discounts are given at the discretion of Concept Images and may not represent a reoccurring amount. Promotional items and discounts shall be communicated in writing or on the quotation and invoice.

Clients are required to pay a 50% deposit for the first month and 50% at the end of that month. Thereafter, all monthly payments are made in arrears either via EFT / Pay Now or Direct Debit. Payments via EFT / Pay Now are due at the end of every month whilst Direct Debits are done on the 3rd of the following month.